Shipping policy

Shipping Policy

Thank you for shopping at Koala Comfort! We take great care in delivering our unique koala-themed apparel and accessories to you. Below you will find details about our shipping process, timelines, and practices.

Order Processing

All orders are processed within standard business hours. Once your order is placed, it typically takes 2-5 business days for it to be processed and shipped out. Please note that processing times may vary during peak periods or due to unforeseen circumstances.

Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. 

• Standard Shipping to the USA: 3-5 business days

Please note that these are estimates and actual shipping times may vary based on location, season, and other factors outside our control.

Shipment Confirmation and Order Tracking

You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

Koala Comfort is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Koala Comfort will cover the cost of replacing damaged items or packages lost in transit. Refer to our Returns Policy for more information.

Returns Policy

For information on our returns policy, please refer to our Returns Policy section.

Contact Us

If you have any questions about your order's shipping and delivery, please contact us at koalacomfortclothing@gmail.com.